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AVG VPN Is Not Working? Common Issues & Fixes

Is AVG VPN experiencing connectivity issues?

I understand how frustrating this can get, but the good news is that there are certain things that you can do to resolve them.

As an AVG Secure VPN user, you know that the provider is very simplistic and straightforward. There isn’t anything too complicated on the interface, and using this VPN as is simple as it gets.

However, as with any other VPN, when AVG VPN is not working, you’d have to pay more attention and check out all possible solutions.

Things might get a bit complicated, but there is nothing you cannot achieve by following the correct instructions.

In the following text, I will help you locate and fix any connectivity issues you might be experiencing with AVG VPN.

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Things to Check Before We Start

When AVG VPN has difficulties to connect, make sure not to overlook some of the most common reasons for the problem.

Before we go on with the slightly more complex situations, let’s check a few things first:

  • Check your account for an expiration date;
  • Check your internet connection;
  • Switch between servers to see if they are the cause of your failed connection;
  • Turn AVG VPN off and then on again.

Possible Account Issues

It’s not that difficult to forget that you have an expired account after using AVG VPN for a while. To check whether this is causing you problems with your connections, do the following:

  • Open AVG Secure VPN’s website;
  • Click on the ‘Log in to AVG MyAccount’ in the upper right corner’;
  • Check for the expiration date;
  • Renew your subscription.

You can do the same by opening the VPN client and clicking on “MY AVG – My Subscriptions”.

My AVG Secure VPN subscriptions

For new AVG VPN users, the connectivity issues could be the result of an unactivated account. When you purchase AVG Secure VPN you should manually activate the provider.

Go to “My AVG – My Subscriptions” and activate your account either by logging in with your credentials or by entering a valid activation code.

Keep in mind that you need to have the latest version of the software on your device to do this.

Two ways to add your subscription

The solution shown here is for Windows devices.

If you want to activate AVG VPN on other devices, check these links below:

Pick a Different Server

If you can’t establish a connection once you’ve logged in to your account, the problem could be in the server you are using.

Sometimes, the VPN server might not be working, and the easiest fix to this issue is to change it and connect to another one.

When you click on ‘Change location’ on the interface, AVG VPN will give you the list with servers where you can try out separate ones, and see if they connect and work.

Check Your Internet Connection

Another reason why AVG VPN might not be connecting is because your internet connection is down.

Try to browse the internet without connecting to a VPN server. If this doesn’t work, it might be a network issue from your end and not something connected to AVG VPN.

Turn it Off/On

Finally, you can try turning your VPN client off and then on again.

It’s a universal solution that can often help with some fundamental connectivity issues.

To do that, follow these instructions.

For Windows:

  • Open the Run dialog box (you can open it by typing Run in the Start menu or by holding the Windows button + R on your keyboard);
  • Type services.msc in the dialog box;
  • Click OK to open the Services window;
  • Find AVG Secure VPN and double click to open Properties;
  • Click on the Stop button and then click on Start.
Stop AVG VPN via services

For macOS:

  • Select the Apple menu icon;
  • Open Systems Preferences & Network;
  • Find VPN connection in the Network window and click disconnect.

If this too doesn’t help, it’s time to dive into the slightly more complex problems and solutions.

Advanced Connectivity and Troubleshooting Issues and Possible Solutions

These following solutions might take you more time to execute them, but there is a good chance that they will help you with your connectivity problem.

AVG Not Responding? Delete and Reinstall

If you get the ‘AVG is not responding’ message, you can try and restart everything, including your device and the VPN. When this doesn’t work, the next step is to uninstall AVG VPN and then reinstall the software again.

The uninstalling process is easy, and you can handle it as you do with any other application on your computer.

For example, on Windows, you can do that through the Control Panel > Programs > Uninstall a Program. Once you finish with this, make sure to check your device for any remaining files of AVG, including your C Drive > Program Files(x86), where AVG is usually installed.

To reinstall AVG on your device, the provider has detailed instructions that can be very helpful. You can find them on these links:

Troubleshooting Problems? Check DNS Settings

For Windows, macOS, and iOS users, the DNS settings could be the principal source of the problem.

If you can’t activate your account although your subscription is active, the solutions that can help you in this situation is to change the DNS settings.

That could also help in situations when you have connectivity issues, yet you tried everything else, as well as when your installation process fails several times.

Once again, AVG Secure VPN offers a comprehensive set of instructions on how to change your DNS settings for all devices that are susceptible to this issue. It will be easy to follow them, and hopefully, you will fix the problem.

Contact Customer Support

If AVG VPN still doesn’t work, contact customer support. They are very helpful but prepare yourself for a long process. It might take some time before they can locate and fix the problem. Depending on the severity, you might end up without a VPN protection for days, weeks, even months.

To stay protected while you try to fix an AVG VPN connectivity issue, there is one last thing you can consider.

When Everything else Fails, Find a New VPN

Sometimes, no matter how much you try, you won’t be able to find the proper solution and AVG VPN will remain unresponsive. In this scenario, try to get refunded, if that’s still an option, and change AVG VPN with another secure VPN solution.

I would recommend NordVPN as a possible alternative to AVG VPN.

I’ve been using this service provider for a long time, and I can safely say that it’s one of the most reliable and cost-effective providers on the market.

Although AVG VPN is a very decent service provider, if it can’t keep you protected, it’s time to change it. Because, at the end of the day, your online privacy and security are the things that matter the most, and you need to take them seriously.

Conclusion

Overall, no matter how great AVG Secure VPN is, it might still experience problems occasionally, as would any other VPN service provider.

Usually, this is not something you need to be concerned about, and, as you saw, most issues are easily manageable.

However, remember that even when all solutions fail, you need to put your online safety first and get another provider, such as NordVPN, for your own protection.

I hope you enjoyed this tutorial and found it helpful. If you want to share your experience with AVG VPN feel free to do so by leaving a comment below.

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