ProtonVPN vs. NordVPN (2026)

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ProtonVPN and NordVPN are two popular VPN providers offering awesome security features, speed, and good value. But is one of them better than the other?

That depends entirely on what you’re looking for in a VPN. But whether it’s speed, privacy, streaming, or many simultaneous connections, both providers have a lot to offer.

So, which one should you choose?

Read this comparison of ProtonVPN vs. NordVPN to find out!

I went through their policies and tested their features side-by-side to help you decide! Or grab the current ProtonVPN or NordVPN deals to test them for yourself!

Here’s a sneak preview of everything I cover in my ProtonVPN vs. NordVPN comparison:

 ProtonVPNNordVPN
JurisdictionSwitzerlandPanama
Servers20,000+ servers in 140+ countries  7,000+ servers in 150 countries
Speed5.5% average drop (OpenVPN UDP)11% average drop (NordLynx)
Logging PolicyNo logs, auditedNo logs, audited
VPN ProtocolsWireGuard, OpenVPN, IKEv2, and StealthWireGuard (NordLynx), NordWhisper, and OpenVPN (IKEv2/IPsec by manual setup)
StreamingNetflix, BBC iPlayer, foreign TV channels on 26 server locationsNetflix, BBC iPlayer, foreign TV channels on all servers
GamingMinor lag on mobile, no lags on DesktopNo lag on mobile or Desktop
P2PP2P-optimized servers, Port Forwarding, and seeding supportP2P on all standard servers
DevicesWindows, macOS, iOS, Android, Linux, Chrome devices, Firestick, routersWindows, macOS, iOS, Android, Linux, Chrome devices, Firestick, gaming consoles, Raspberry Pi, Edge, routers
Simultaneous Connections1010
Discount ProtonVPN Discount NordVPN Discount
Winner NordVPN GET DISCOUNT NOW

ProtonVPN vs. NordVPN Overview

NordVPN may fall slightly behind ProtonVPN in our speed and torrenting tests, but it makes up for that in almost every other department. While NordVPN lacks a free option, its premium plans cost the same per month as ProtonVPN’s on a 2-year deal.

Both now offer 24/7 live chat, but NordVPN’s is open to anyone, while Proton’s is only for paying customers.

But that’s just an overview. Dig into our tests and findings to see how they go head-to-head.

Privacy and Jurisdiction

 ProtonVPNNordVPN
Privacy-friendly jurisdiction?Yes, SwitzerlandYes, Panama
Does it store traffic logs?NoNo
Does it store IP addresses?NoNo
Does it store personal information?Yes, limited and necessary onlyYes, limited and necessary only
Is it audited?YesYes

A no-logging policy verified by an independent third-party audit, and operating from a country with no mandatory data retention laws, guarantees that a VPN doesn’t keep your logs and keeps your data private.

ProtonVPN Jurisdiction, Logging Policy & Audits

ProtonVPN operates out of Switzerland. The country isn’t part of the 5/9/14 Eyes alliance and has robust privacy and data protection laws – they’re even included in the Swiss constitution!

Swiss companies aren’t required to store user logs, and ProtonVPN’s privacy policy specifies that it doesn’t.

protonvpn no-logs policy

However, it collects data needed to provide services properly, such as:

  • Email and username
  • Data you share with customer service
  • Payment data (name and last four digits of your card)

To check that ProtonVPN’s no-logging policy was true to its word, I read through the report of its external audit conducted by Securitum, and verified the no-logging claims as accurate.

protonvpn external audit claim

However, according to this report, ProtonVPN’s free version monitors the users’ BitTorrent traffic to block it, although it doesn’t log the traffic. 

That’s because ProtonVPN’s free version doesn’t support torrenting, so it’s done for compliance purposes.

protonvpn network traffic report after audit

NordVPN Jurisdiction, Logging Policy & Audits

NordVPN works out of Panama, which has no data retention laws and, like ProtonVPN’s native Switzerland, isn’t a party to the 5/9/14 eyes alliance.

Moreover, its laws don’t require companies to store user logs.

According to NordVPN’s privacy policy, it doesn’t store user logs, just like ProtonVPN.

nordvpn no-logs policy

However, it does keep some customer information, like ProtonVPN, such as users’ email, payment data, and country details.

does nordvpn have no logs

NordVPN’s no-logs policy has passed six independent assessments: by PwC in 2018 and 2020, and by Deloitte in 2022, 2023, 2024 and 2025, the latest published in February 2026.

I read that report, too, and was pleased to see that it confirmed the no-logs claim as accurate, like with ProtonVPN.

nordvpn third-party no-logs audit summary

Based on all that, both providers are equally privacy-friendly!

EXPERT SUMMARY

ProtonVPN and NordVPN don’t log user data, have their headquarters outside the 14 Eyes surveillance nations, and have audited their no-logging policies.

Winner Draw

Security and Encryption

 ProtonVPNNordVPN
Protocols?OpenVPN, WireGuard, IKEv2, StealthNordLynx, NordWhisper, OpenVPN (IKEv2 by manual setup)
IP Leak Protection?Yes  Yes
DNS Leak Protection?YesYes
Encryption?256-bit256-bit
RAM-only Servers?NoYes
Security Features?Kill switch, Ad blocker, Multihop, Obfuscation (Android only)Customizable kill switch, Ad blocker, Multihop, Obfuscation

From top-level encryption and secure protocols to built-in leak protection and kill switches, neither provider cuts corners.

ProtonVPN Protocols

ProtonVPN offers a range of secure protocols to choose from:

  • WireGuard
  • OpenVPN UDP
  • OpenVPN TCP
  • IKEv2 (mobile devices)
  • Stealth (Android devices)

WireGuard, OpenVPN, and Stealth are the most secure. The last is ProtonVPN’s custom-made protocol to bypass VPN traffic blocks and firewalls.

It’s very secure but slower than other supported protocols.

OpenVPN UDP was the fastest one, as you’ll see in my speed tests!

NordVPN Protocols

Like ProtonVPN, NordVPN offers several secure protocols:

  • OpenVPN TCP
  • OpenVPN UDP
  • NordWhisper (for networks that block VPNs)
  • NordLynx

IKEv2 is no longer in NordVPN’s apps, mobile ones included; NordVPN now documents it only as a manual setup.

So, NordVPN also has a custom-made protocol (NordLynx) based on WireGuard, with a double NAT system added so no user’s IP address has to be stored.

Common & Different Security Features

ProtonVPN and NordVPN offer AES-256-bit encryption – the best encryption in the industry!

They also provide kill switches. NordVPN’s kill switches can be configured only to quit selected apps when disconnected from the VPN or entirely cut off the Internet access. ProtonVPN doesn’t offer that kind of customization, which is a minor negative point for me.

nordvpn internet and app kill switch

Also, both providers offer an adblocker feature. With NordVPN, it’s called Threat Protection, and you can customize it to block ads, trackers, and malware.

nordvpn threat protection features

ProtonVPN’s ad blocker feature, called NetShield, is available on ProtonVPN’s paid plans. Like NordVPN’s, it can be customized to block malware, ads, and trackers.

protonvpn netshield ad-blocker

NordVPN also offers a multihop feature called DoubleVPN, encrypting your traffic twice for extra protection.

nordvpn double vpn feature

ProtonVPN provides a similar multihop feature through its “Secure Core” servers. These servers first route your traffic through one of its extra-secure servers in Switzerland, Iceland or Sweden and then to your destination server.

protonvpn secure core multihop feature

Finally, both VPN providers offer an obfuscation feature, which hides the fact that you’re using a VPN from your ISP. With NordVPN, this obfuscation feature can be enabled by going to “Obfuscated servers” and choosing a server from 16 available locations.

nordvpn obfuscated server feature

ProtonVPN, on  the other hand, offers obfuscation through its Stealth VPN protocol, available on its free and paid plans.

Stealth arrived on Android, iOS and macOS in 2022 and on Windows in 2024 (Linux has it in beta), so, like NordVPN’s obfuscated servers, it now covers every major platform.

protonvpn stealth protocol

RAM-Only vs. Disk-Based Servers

One other thing that distinguishes NordVPN from ProtonVPN is that NordVPN’s servers are diskless and RAM-only. Any recorded data is erased as soon as the server reboots, offering an extra layer of protection.

ProtonVPN’s servers are disk-based. Although they’re fully encrypted, the server can still be stolen or seized. With the RAM-only servers, if that happens, there’s no danger of your data being compromised.

Security Tests

I conducted an IP Leak test, a DNS Leak test, a kill switch, and an encryption test on both providers. I used IPLeak.net to run the IP leak test on ProtonVPN’s Greek server, which passed.

protonvpn ipleak test

Furthermore, I used DNSLeakTest.com to test ProtonVPN for DNS leaks by connecting to its Spanish server. As you can see, there are no leaks there either.

protonvpn dnsleak test

I also used Wireshark to test ProtonVPN’s encryption when connected to its Belgian server via the WireGuard protocol.

protonvpn encryption test with wireshark

Since I got this gibberish from my test, I’m satisfied that ProtonVPN’s encryption works fine!

Like with ProtonVPN, I tested NordVPN for IP Leaks, DNS Leaks, and encryption. 

And just like with ProtonVPN, there weren’t any leaks whatsoever.

Like with ProtonVPN, I used Wireshark to test NordVPN’s encryption. 

Here’s a screenshot confirming that it works as intended:

nordvpn encryption test with wireshark
EXPERT SUMMARY

Considering its RAM-only servers and customizable kill switch, NordVPN offers better security, although Proton’s Stealth now matches its obfuscation on every major platform.

Winner NordVPN
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Countries and Servers

 ProtonVPNNordVPN
Countries and Servers20,000+ in 140+ countries7,000+ in 150 countries
Server LocationsEurope, APAC, Russia, The Americas, Africa, and the Middle East, Australia.Europe, APAC, The Americas, Australia, Africa, the Middle East
Server TypesP2P, Streaming, Obfuscated, Multihop, TORObfuscated, Multihop, Dedicated IP, Onion Over VPN (P2P on all standard servers)

ProtonVPN offers over 20,000 servers in 140+ countries on its paid plans. 

But its free plan only connects you to servers in 10 randomly selected countries.

protonvpn server count

These servers are all owned by ProtonVPN, mitigating the risks of being compromised by a third party.

protonvpn secure core servers

NordVPN, meanwhile, offers 7,000+ servers in 150 countries!

nordvpn server count

However, unlike ProtonVPN, NordVPN owns some servers and rents others, which can be a drawback. The more parties involved in managing a network, the higher the risk of these servers being compromised.

nordvpn custormer care on renting and owning servers

As I discussed above, it’s not a significant issue since NordVPN’s servers are RAM-only.

As you can see, ProtonVPN now has more servers overall, while NordVPN covers more countries – though ProtonVPN’s list includes Russia.

NordVPN also offers specialty servers, such as:

  • Obfuscated servers in 15 countries (its server list on 1 October 2026).
  • Double VPN servers in 10 countries.
  • Dedicated IP servers in 31 countries.
  • Onion over VPN (Tor) servers in Switzerland, Sweden and the Netherlands.
  • P2P on every standard server (the separate P2P category is gone).

Likewise, ProtonVPN provides different types of servers, including Secure Core servers. In addition, you can choose from:

  • P2P-optimized servers in many countries.
  • Streaming-optimized servers.
  • Smart Routing locations, which give you an IP address in one country from a server in another.
  • Tor over VPN servers.

Unlike NordVPN, however, ProtonVPN doesn’t offer Dedicated IP servers.

protonvpn server features
EXPERT SUMMARY

Both providers cover plenty of countries and offer specialty servers. ProtonVPN now runs far more servers, while NordVPN reaches more countries, so neither pulls ahead here.

Winner Draw

Speed and Performance

 ProtonVPNNordVPN
Fastest Protocol?OpenVPN UDPNordLynx
Smallest Drop for UK Server3% (OpenVPN UDP)4% (NordLynx and OpenVPN UDP)
Smallest Drop for Swiss Server2.5% (IKEv2)2% (OpenVPN UDP)
Smallest Drop for US ServerIncrease of 3% (OpenVPN UDP)1% (NordLynx and OpenVPN UDP)

A fast Internet connection is a must, especially when you’re streaming, gaming or torrenting. Thankfully, both ProtonVPN and NordVPN are fast.

This was my benchmark for the speed testing for the two providers:

benchmark internet speed

ProtonVPN Speed Test

I tested ProtonVPN’s speed across three servers and four protocols using Speedtest.net, with its VPN Accelerator feature activated. These are my results:

ProtocolServerPing, msDownload, MbpsUpload, MbpsDownload speed change
WireGuardUK (Manchester)1566.419.5-5%
Switzerland (Zurich)275919.2-15%
USA (New York)8167.619.6-3%
OpenVPN UDPUK (Manchester)1367.519.7-3%
Switzerland (Zurich)296720.4-4%
USA (Dallas)10971.219.8+3%
IKEv2UK (Manchester)1767.219.1-3.5%
Switzerland (Zurich)2767.919.4-2.5%
USA (Chicago)10065.519.4-6%
StealthUK (Manchester)1460.220-14%
Switzerland (Zurich)266320-9.5%
USA (Atlanta)10164.619.3-7%

NordVPN Speed Test

NordVPN was slower than ProtonVPN across some protocols, but the difference was negligible. I also tested it across three servers on four protocols. 

Here are my results:

ProtocolServerPing, msDownload, MbpsUpload, MbpsDownload speed change
NordLynxUK (London)96721.1-4%
Switzerland (Zurich)2667.419.4-3%
USA (New York)7968.919.4-1%
OpenVPN UDPUK (Manchester)156719.9-4%
Switzerland (Zurich)2768.420-2%
USA (Dallas)11369.220.1-1%
OpenVPN TCPUK (London)2864.620.6-8%
Switzerland (Zurich)5665.821.2-5.5%
USA (Denver)19011.713.3-83%
IKEv2UK (London)1265.518.6-6%
Switzerland (Zurich)2563.319-9%
USA (Atlanta)10066.319.5-5%

NordLynx had the smallest speed drop, and OpenVPN TCP had the largest. 

The average NordVPN speed drop was 11%.

EXPERT SUMMARY

ProtonVPN and NordVPN offered incredible speeds, but ProtonVPN’s OpenVPN UDP protocol was the fastest.

Winner ProtonVPN logo
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Gaming

 ProtonVPNNordVPN
Latency Ping (mobile, PC)?27 ms, 42 ms80-111 ms, 19 ms
Protocol?WireGuardNordLynx
Tested Games?Devil Book, March of EmpiresDevil Book, March of Empires
Lags?Only when downloading files, not during gamingNone
DDoS Protection?YesYes, on all plans

Avid gamers want a fast VPN that can also prevent DDoS attacks and doesn’t allow UX lags. I tested ProtonVPN and NordVPN with two games to see if they could do that.

ProtonVPN Gaming Latency Test

To get an idea of how ProtonVPN performs with games, I played “March of Empires” on my Desktop and “Devil Book” on my mobile. I used a Swiss ProtonVPN server with the WireGuard protocol enabled on both devices.

When playing “Devil Book,” I experienced some delay while downloading the game’s files over ProtonVPN. Still, once it got going, my experience was seamless.

play devil book with protonvpn

I didn’t experience any lags with my Desktop game “March of Empires” with ProtonVPN either.

march of empires game

To understand the performance better, I conducted latency tests on both devices using Speedtest.net. The baseline on my Desktop was 11 ms and 17 ms on mobile.

Once I connected to the ProtonVPN Swiss server, my mobile latency jumped to 27 ms. So, the impact on my gaming UX was minimal.

The desktop latency rose to 42 ms, but it didn’t impact my gaming experience either.

NordVPN Gaming Latency Test

Same as with ProtonVPN, I tested NordVPN on “Devil Book” and “March of Empires,” using the NordLynx protocol on a Dutch server in both cases.

With “Devil Book,” I experienced no lag whatsoever with NordVPN! Moreover, the game helpfully shows the latency, which ranged from 80 to 111 ms as I played, compared to my baseline of 17 ms.

play devil book over nordvpn

The same was when I played “March of Empires” with NordVPN – the VPN connection had no impact on my UX!

play march of empires over nordvpn

As you can see, both ProtonVPN and NordVPN are suitable for gaming. 

However, since ProtonVPN caused slower file downloads, NordVPN is the winner for gaming.

DDoS Protection

I didn’t experience any DDoS attacks when playing my games and connected to NordVPN for several days.

nordvpn ddos protection customer chat

Moreover, a NordVPN representative confirmed that DDoS protection is included in the NordVPN packages.

Since ProtonVPN didn’t have a live chat when I ran this test, I couldn’t get the same confirmation from its representatives until two days later. Luckily, they did confirm that the DDoS protection was included in ProtonVPN’s packages, as you’ll see in the Customer Service tests section.

EXPERT SUMMARY

NordVPN ensures no lag and offers DDoS protection. ProtonVPN also offers robust DDoS protection on all servers but produces minimal lag while gaming.

Winner NordVPN
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Torrenting

 ProtonVPNNordVPN
P2P servers?YesYes (all standard servers)
Average download speed?1.4 MiB/S1.6 MiB/S
Max download speed?2.6 MiB/S3.9 MiB/S
Shortest download time?31 minutes32 minutes
Port Forwarding?YesOnly with the paid Dedicated Server add-on
Seeding?YesNo

If you engage in P2P file-sharing or torrenting, you need a fast VPN that can conceal your IP address from your peers and ensure your downloads are kept private from your ISP/copyright trolls.

ProtonVPN for Torrenting

ProtonVPN offers an optimized torrenting experience on its P2P servers. However, you can still torrent over other ProtonVPN servers, much like NordVPN, which now allows P2P on all of its standard servers.

ProtonVPN also allows seeding, thanks to its port forwarding.

You can set this up directly in the Desktop app and use it if all torrenting servers are overloaded, under maintenance, or you just want a boost in torrent download/upload speeds.

protonvpn port forwarding

I tested ProtonVPN with uTorrent across three servers – the UK, Sweden, and the USA – using a 3.9 GB-sized copyright-free file. Here are my test results:

ServerAverage download speedsMaximum download speedsDownload completion time
UK - London1.4 MiB/S2.6 MiB/S31 minutes
Sweden - Stockholm648 KB/S1.3 MiB/S1 hour 14 minutes
USA - Miami456 KB/S630 KB/S2 hours 8 minutes
Port Forwarding Enabled - UK (London)1 MiB/S2.4 MiB/S42 minutes

As expected, the ProtonVPN server closest to me (UK) provided the best results.

access utorrent with protonvpn

Furthermore, ProtonVPN’s terms and conditions don’t prohibit torrenting.

However, the provider specifies that the service mustn’t be used to infringe on others’ intellectual property, often done via torrenting. Therefore, I don’t recommend using ProtonVPN to download copyrighted files.

protonvpn usage policy and prohibited activities

NordVPN for Torrenting

NordVPN allows P2P file-sharing on all of its standard servers, so there’s no special location to hunt for. Unlike ProtonVPN, it doesn’t allow port forwarding or seeding on standard plans; port forwarding needs the paid Dedicated Server add-on.

I also tested NordVPN for torrenting across three servers – the UK, Denmark, and the USA – on the same 3.9 GB file. Here are my test results:

ServerAverage download speedsMaximum download speedsDownload completion time
UK - London1.6 MiB/S2.6 MiB/S1 hour 22 minutes
Denmark - Copenhagen1.1 MiB/S2.8 MiB/S54 minutes
USA - New York1.3 MiB/S3.9 MiB/S32 minutes
access utorrent over nordvpn

Similar to ProtonVPN, NordVPN’s Terms of Use doesn’t prohibit torrenting. However, it emphasizes that NordVPN mustn’t be used for illegal activity, including copyright infringement. That’s why I don’t endorse utilizing either provider for torrenting copyrighted files!

nordvpn terms of use
EXPERT SUMMARY

Both providers offer fast and secure torrent downloads, but ProtonVPN does better with its incredible download speeds, port forwarding, and seeding support.

Winner ProtonVPN logo
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Media Streaming

 ProtonVPNNordVPN
Streaming Servers?26 locationsAll 7,000+ servers
Unblocks Netflix?YesYes
Unblocks BBC iPlayer?YesYes
Unblocks Foreign TV?YesYes

ProtonVPN and NordVPN are excellent choices to unblock different streaming services like Netflix libraries, BBC iPlayer, Hulu, Amazon Prime Video, and foreign TV channels.

ProtonVPN for Streaming

When I tested it, ProtonVPN offered streaming servers in 26 locations. I tested these servers with Netflix, BBC iPlayer, and a Swiss TV channel to see how well they could unblock the services.

Does ProtonVPN Work With Netflix?

I connected to ProtonVPN’s LA-based server in the US and unblocked US Netflix to watch shows like “iCarly.”

unblock netflix with protonvpn

Does ProtonVPN Work With BBC iPlayer?

I connected to ProtonVPN’s London server optimized for streaming. 

Fortunately, ProtonVPN worked seamlessly with BBC iPlayer, and I could watch “Strictly Come Dancing” to my heart’s content.

unblock bbc iplayer with protonvpn

Does ProtonVPN Unblock Foreign TV Channels?

To see whether I could enjoy foreign TV with ProtonVPN, I tested it on a Swiss channel, Telebasel, over a streaming-optimized Swiss server.

As you can see, it worked very well!

unblock telebasel over protonvpn

NordVPN for Streaming

Unlike ProtonVPN, which doesn’t offer streaming servers in every location, the Panama-based provider claims you can stream with NordVPN on any server. 

I tested NordVPN to see whether that was indeed the case.

Does NordVPN Work With Netflix?

I unblocked US Netflix and watched shows like “Madam Secretary” over NordVPN’s New York server. So, I’m happy to report that, like ProtonVPN, NordVPN works with Netflix.

unblock netflix with nordvpn

Does NordVPN Work With BBC iPlayer?

NordVPN also works well with BBC iPlayer. I tested it with “Doctor Who” and enjoyed a buffer-free streaming experience.

unblock bbc iplayer with nordvpn

Does NordVPN Unblock Foreign TV Channels?

I unblocked the Danish TV channel, DRTV, and watched its shows seamlessly over NordVPN’s Denmark server. So, NordVPN can unblock foreign TV channels with ease too.

unblock danish tv over nordvpn
EXPERT SUMMARY

ProtonVPN and NordVPN offer excellent streaming capabilities. But since all NordVPN servers are optimized for streaming, in contrast to ProtonVPN’s 26 server locations, NordVPN takes this round.

Winner NordVPN
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Multi-Platform Compatibility

 ProtonVPNNordVPN
Native Apps?Windows, macOS, Android, iOS, Linux, Firestick, Chromebook, Chromecast, RoutersWindows, macOS, Android, iOS, Linux, Chromebook, Edge
Other Devices?Roku, Smart TVsRoku, Smart TVs, Gaming consoles, Raspberry Pi, Kindle Fire
Browser Extensions?ChromeChrome, Firefox, Edge
Simultaneous Connections?1010

A VPN should be installable across several platforms and work on several devices simultaneously for the best value.

You can use ProtonVPN on Windows, macOS, iOS, Android, Chrome, Linux, Firestick, Smart TV (Apple/Amazon), Roku, and different routers, including AsusWRT and Tomato, DD-Wrt.

protonvpn compatible devices

NordVPN’s native app is also compatible with these platforms, plus the Microsoft Edge browser.

nordvpn compatible devices

You can even configure NordVPN manually on Raspberry Pi, gaming consoles, and Kindle Fire, which you don’t get with ProtonVPN.

nordvpn devices that support manual configuration

Simultaneous Connections

You can download the free ProtonVPN option on as many devices as you want but can only connect to one device at a time.

However, when you get the paid plan, you can use the VPN software on ten simultaneous connections. That’s the same as NordVPN, which also allows ten simultaneous connections.

EXPERT SUMMARY

NordVPN is compatible with more platforms than ProtonVPN, and both paid versions offer 10 connections.

Winner NordVPN
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Customer Support

 ProtonVPNNordVPN
Live Chat?Yes, 24/7 (paid plans only)Yes, 24/7 (anyone)
Email/Tickets?YesYes
Help Center?YesYes

A good VPN needs a communication channel between the customer and a customer support team for quick answers to your queries.

When I ran these tests, ProtonVPN didn’t have a live chat. It has since added 24/7 live chat for paying customers, while free users still rely on email and the support site; NordVPN’s live chat is open to anyone, even before you buy.

Without a paid plan, you contact ProtonVPN using a comprehensive form that takes a while to complete.

protonvpn support page

Alternatively, send ProtonVPN an email at support@protonvpn.zendesk.com.

ProtonVPN also offers an extensive library of guides and tutorials that answer the most common questions.

protonvpn support guides by categories

But that’s not enough to give it a leg up over NordVPN since the Panama-based provider also offers a comprehensive library of guides and tutorials, plus a ticket system over email at support@nordvpn.com.

On top of that, NordVPN’s Live Chat, open even to people who haven’t bought yet, gives it the edge in customer support!

nordvpn support guides and tutorials by categories

Customer Support Tests

To test ProtonVPN’s customer support, I asked two questions using the above form.

My first question was a simple query about DDoS protection.

protonvpn support ticket

My second question was a more difficult one. I asked, “If I’m traveling to a restrictive country like Russia, how can I be sure that my ISP won’t register that I’m using a VPN when connected to the Stealth Protocol? Does it use the 22 or the 443 port?”

ProtonVPN’s representatives only responded to the DDoS query two days later. 

This was their response:

protonvpn support on ddos protection

Unfortunately, I didn’t get an answer to my question about the Stealth protocol, not even three days later. Proton’s newer live chat should speed this up for paying customers.

With NordVPN’s 24/7 Live Chat, I didn’t have to wait that long, although I had to request a Live Agent instead of a bot. I was transferred to a different department to answer my question, though.

nordvpn customer chat on torrent seeding

I’m happy with this response, as the agent explained the technical details of not allowing seeding with NordVPN.

For my second question, I asked about how obfuscated servers worked and how NordVPN ensured that the ISPs didn’t detect the traffic as VPN traffic.

The representative confirmed that my ISP can still see that I’m using a VPN, even with obfuscated servers. It took about 5 minutes to answer my question, which is much better than ProtonVPN’s 2-day wait time!

EXPERT SUMMARY

NordVPN and ProtonVPN provide email support, live chat, a wealth of blog-based tutorials, and a massive video guide library on YouTube. NordVPN edges it because its live chat is open to everyone and answered me in minutes.

Winner NordVPN
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Usability

 ProtonVPNNordVPN
User-friendliness?HighHigh
Drawbacks?No way to look up servers by typeNot as sleek
Split Tunneling?YesYes
Quick Connect?YesYes
Server Map?YesYes
Server Sort by Type?NoYes

Both VPNs have easy-to-install native apps for many devices. I used the Windows and Android VPN apps in my usability tests.

ProtonVPN Apps (Windows, Android)

ProtonVPN’s Windows app is easy to use, offering a pleasant Dark Mode interface, a map of servers to choose from, and a “Quick Connect” feature that automatically selects the best server.

protonvpn quick connect feature and dark mode

The list of server locations on the left is also easy to use. My only complaint here is that you can’t filter by server type (e.g., P2P or streaming), although it does indicate (with the relevant icons) which server locations offer specialty functions.

protonvpn server features

The four buttons above the server list allow me to enable the Secure Core servers quickly, set up the Netshield Ad Blocker, kill switch, and port forwarding.

protonvpn secure core multihop feature

On top of that, ProtonVPN offers split tunneling, which you can find and enable via the hamburger menu in the top left corner. This feature allows you to specify which programs are affected by your VPN connection and which can bypass the VPN’s encryption burden.

protonvpn split tunneling

This straightforward menu also allows you to set up your protocol, turn on the VPN accelerator and tweak other settings.

protonvpn connection settings

That said, the ProtonVPN Android app is even simpler to use. The list of servers is the first thing you see; scroll to the one you want or click the triangle button in the bottom right corner to enable “Quick Connect.”

protonvpn quick connect to server options

To change the protocol and other settings, go to the hamburger menu and click “Settings.” This menu contains all settings you need, including the kill switch, the VPN Accelerator, the ad blocker, split tunneling, and protocols, to name a few.

protonvpn settings

NordVPN Apps (Windows, Android)

The NordVPN Windows app has a similar interface to ProtonVPN’s, given the server map and the instantly-available “Quick Connect” button, for example. 

However, the NordVPN interface is slightly clunkier and less sleek than ProtonVPN’s.

nordvpn quick connect

I did, however, find NordVPN more attractive in Dark Mode after enabling it in Settings. If looks are a thing for you, this one wins slightly in that department.

nordvpn dark mode

You can quickly look up the NordVPN server list by clicking the arrow pointing down. And I like that NordVPN allows me to look up the server by type, which ProtonVPN doesn’t do.

look up nordvpn server type

Like ProtonVPN, the NordVPN Windows app has a settings menu; a little gear icon in the bottom left corner.

nordvpn settings

There, you can customize your kill switch, split tunneling, and other connection settings (such as the protocol).

nordvpn connection settings

The NordVPN Android app is quite busy but also very straightforward to use. 

For instance, you can choose a server on the map or use the “Quick Connect” feature for the best server.

nordvpn quick connect on android mobile app

And unlike ProtonVPN, NordVPN’s Android app also allowed me to look up servers by type – P2P was one of them when I tested it, though P2P now works on every standard server.

nordvpn specialty servers

Tapping the three dots close to each specialty server type reveals the available server locations, sorted by country.

nordvpn us p2p server locations

And like with ProtonVPN, you can tweak the split tunneling, ad blocker, and protocol options in the “Settings” menu of NordVPN’s Android app, accessible via your profile in the bottom right corner of the screen.

nordvpn app settings
EXPERT SUMMARY

ProtonVPN and NordVPN offer user-friendly interfaces. But NordVPN allows you to sort servers and display them by type, which is useful when you need a specific server.

Winner NordVPN
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Pricing, Plans, and Deals

 ProtonVPNNordVPN
Plans?Free, 1-month, 1-year, 2-yearMonthly, 1-year, 2-year
Most Savings?Free plan and 2-year plan2-year plan
Payment Methods?Credit/debit card, bank transfer, PayPal, Cash, BitcoinCredit/debit card, PayPal, Apple Pay/Google Pay, Amazon Pay, Direct Debit, Cryptocurrency
Free Trial?Lifetime on free option7 days on its website (15 countries); 3 days on Android
Add-ons?NoPassword manager, encrypted storage, data breach scanner
Money-back Guarantee?30 days30 days
Best Deal? Best ProtonVPN Deal Best NordVPN Deal

Finally, the ideal VPN shouldn’t break the bank and still offer good value for money.

ProtonVPN, unlike NordVPN, offers a free option. So, on the one hand, ProtonVPN’s cheapest plan is cheaper than NordVPN’s as it doesn’t cost you anything!

On the other hand, ProtonVPN’s best plan (2 years) is no cheaper than NordVPN’s: both cost $3.49 a month (checked September 2026).

ProtonVPN Plans & Payment

ProtonVPN Annual Prices in USD
Image for illustration only. Design, deals, and details may differ. Click on the image for current info.

ProtonVPN’s best-value plan, after its free plan, is its 2-year plan.

The free plan gives you access to servers in 10 randomly selected countries, privacy protections, the Stealth VPN protocol, and one connection at a time.

On the paid plans, you get all the free features plus access to its entire server library, streaming and torrenting capabilities, Secure Core servers, the ad blocker, and Tor over VPN functionality.

protonvpn free and premium plan

Once you’ve decided on a plan, you can pay for ProtonVPN via:

  • A credit/debit card
  • PayPal
  • Cryptocurrency (Bitcoin)
  • Cash
  • Bank transfer

For cash payments, contact contact@protonvpn.com for instructions.

protonvpn payment method

NordVPN Plans & Payment

NordVPN pricing plans

NordVPN’s best plans are its 2-year plans, like with ProtonVPN.

You can also purchase add-ons like a dedicated password manager, 1TB encrypted storage, and a data breach scanner.

And like ProtonVPN, NordVPN allows cash payment via a retail store purchase (but only for US-based users).

NordVPN has the edge over ProtonVPN because it allows Apple and Google Pay, which ProtonVPN doesn’t. Both also take PayPal: it was back at NordVPN’s checkout when we checked in October 2026.

Other ways to pay for a NordVPN plan include:

  • Credit/debit card
  • Google/Apple Pay
  • Direct Debit
  • Cryptocurrency (Bitcoin, Ethereum)
nordvpn payment methods

Free Trials & Money-Back Guarantees

ProtonVPN’s free version lasts forever, unlike traditional free trials, but with limited features.

NordVPN, meanwhile, does offer a 7-day free trial on its website in 15 countries, including the US, UK, Canada and Australia, plus a separate 3-day trial for new Android users on Google Play. 

After its expiry, you’ll be charged for the entire subscription.

Both ProtonVPN and NordVPN offer 30-day money-back guarantees on their plans, and they work in much the same way.

ProtonVPN refunds you in full if you cancel within 30 days (it can’t refund cash or bank-transfer payments); after that, its terms say plans aren’t refundable.

protonvpn money-back gaurantee

NordVPN also gives a full refund within 30 days, and nothing after that.

Note that NordVPN’s guarantee is for first-time customers.

nordvpn money-back gaurantee

Discounts

I recommend the current ProtonVPN and NordVPN discounts to save more on these VPNs and get their risk-free guarantees. On the NordVPN side, our NordVPN discount codes guide sets out every offer we could verify, including the codes NordVPN publishes itself.

EXPERT SUMMARY

Both providers offer fantastic value, and only ProtonVPN has a free plan. NordVPN takes the round narrowly: for the same $3.49 a month on a 2-year plan it adds 3 extra months, it accepts a few more payment methods, and new customers in 15 countries can try it free for 7 days.

Winner NordVPN
GET DISCOUNT NOW


Conclusion

Both providers performed admirably, but I’m confident that NordVPN is the clear winner in more places than not. It offers top-level security features, a vast server library, great streaming options, and an excellent support system.

Keep in mind, however, that ProtonVPN offers a free option.

Either way, both providers offer no-logging policies, incredible speeds and security, and streaming options.

Want to try them out for yourself? Grab the current ProtonVPN or NordVPN discounts today!

THE WINNER IS NORDVPN

Protect private web traffic from snooping, interference, and censorship. All plans are covered by a no-hassle 100% money-back guarantee for your first 30 days of service.

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