How to Cancel NordVPN & Get a Refund in 2020?

As you may have seen on their site, NordVPN offers a 30-day money-back policy.

This guaranteed refund is advertised as a great way to test out the provider’s service without risking any of your money.

But what does this policy really mean?

How simple is it to cancel NordVPN and is it available with all NordVPN subscription plans? Most importantly, will you actually lose any money by doing so?

All of these questions prompted us to create this guide and help you find answers to each of the questions above, and many more.

Continue reading this page and find out how to cancel NordVPN and get a refund on your VPN purchase.

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Here’s a short version on how to cancel your NordVPN account and get a refund:

  • Open nordvpn.com website and navigate to My Accounts.
  • Sign in to your account using email address and password.
  • Under “My Services” click on the three dots next to the Change Plan button.
  • Click on Cancel automatic payments.
  • Confirm by clicking on Confirm Cancellation button.
  • Click the Support button on the bottom-right corner.
  • Choose either Email or Live chat support
  • Inform them about your request for refund.

Things To Keep In Mind Before Proceeding

Before we get right into the gist of things, let’s take a short overview of the most important aspects you should keep in mind before requesting a refund with NordVPN:

  • If NordVPN is not conecting, please read my another article for possible solutions.
  • All four NordVPN subscription plans offer a 30-day money-back guarantee.
  • The refund can only be requested manually by contacting support.
  • You also have to cancel your renewal plan before requesting a withdrawal.

How to Cancel NordVPN – Step By Step Instructions

Now that we’ve taken into consideration all of the necessary details you should keep in mind before canceling your NordVPN subscription, let's continue to the main part of this page.

Below are the step-by-step instructions on how you can cancel NordVPN and get a refund.

Step 1 – Log Into Your User Account

Login into NordVPN's user control panel

To start this process, you will first need to navigate to https://ucp.nordvpn.com/login/ and log into your NordVPN profile by using the email address and password that you used to register with.

After you’ve done this, you can move on to the next step.

Enter username and password

Step 2 – Under My Services Click the Three Dots and Cancel

After logging into your NordVPN account, under “My Services” you will find several options and will have to choose the three dots next to the Change Plan button and click on the Cancel automatic payments.

Cancel automatic payments

Step 3 – Are You Sure You Want To Cancel Automatic Payments?

Once you’ve selected this option, another screen will pop up, prompting you to confirm if you really want to cancel the subscription.

Are you sure you want to cancel the subscription
If you’re serious about canceling, hit Confirm Cancellation to complete the process.
Success

Many NordVPN users fall into the trap of thinking that their refund is on the way just because they’ve canceled their subscription within 30 days.

The reality of the situation is that you are required to request a refund from their customer service representatives, which leads us to the next step.

"It's important to mention that, even though you’ve canceled your service, you will still be able to use NordVPN services until your next payment cycle."

Step 4 – Contact Support to Request a Refund

Support button on the bottom-right corner

There are two ways of requesting a refund at NordVPN – through an email contact form or a live chat service. The latter option is more efficient, as you can get in touch with their staff within minutes.

If you choose to do so, you can access live chat support by clicking the Support button on the bottom-right corner, where you will also need to input your registration details before starting a conversation with their support.

Choose email support or live chat

Naturally, when you tell them you’re requesting a refund, support representatives will ask a few questions to try to determine if there is a lack of quality on their part.

But don’t worry, you won’t be subjected to any aggressive questioning or marketing tricks.

Step 5 – Relax and Wait

After you’ve filled a request for a refund, all you have to do is wait for the transaction to go through. The transaction time can vary depending on which method you’ve used, though the popular options such as Visa, MasterCard or PayPal will take up to 10 business days to go through.

Keep in mind that you cannot receive a refund in cryptocurrencies.

After the pending period is over and you receive your refund, the entire process of canceling your NordVPN subscription is completed.

Overall Value Of NordVPN Price Plans

While time might come when you will want to cancel NordVPN due to one reason or another, it is still one of the best VPN services on the market.

It comes with four paid subscription plans, offering a little bit of something for every user, though there is no free trial service or lifetime available with this VPN.

It comes with a huge number of servers, a no-log policy and allows you to connect up to six devices simultaneously to its servers.

The service’s military-grade encryption is more than adept in shielding you from form any cybersecurity attacks or breach attempts.

On top of this, it is one of the most affordable VPNs currently out there and offers a truly great value for your money.

FAQ

Can You Cancel NordVPN Anytime?

Yes, you can cancel NordVPN anytime. In case you do it within 30 days of purchasing any of the plans, you can also ask for a refund.

Is It Easy to Cancel?

Canceling NordVPN is easy. Go to NordVPN’s website, log into your user’s account, and then click on Payments. Select Cancel Subscription, enter the reason for canceling and confirm your decision.

Does NordVPN Automatically Renew?

Unless you cancel your subscription, NordVPN will automatically renew your subscription for another term. You will be billed for the subscription renewal. If you don’t want this to happen, you can cancel automatic payments through your user’s account.

Does NordVPN Charge Monthly?

If you get NordVPN’s 1-month plan, you will be charged monthly with every automatic renewal. However, for the longer subscriptions, NordVPN charges the whole price at once.

Summary

I hope that you found this tutorial both insightful and enjoyable.

If you have any thoughts on this entire process or want to share useful information with the community, feel free to post a comment below and let me know what you think.

Also, if you liked this article, make sure to stay tuned for the latest and most accurate information on VPNs, the latest privacy trends and more.

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Bram Jansen
Bram Jansen
I'm Bram Jensen, a leading expert in the realm of cyberspace, ever since I was little, books like Neuromancer and The Foundation always fascinated me, this fiction of a world that isn't simply based within the real world. As I started growing up, I started gaining interest in how I could manipulate this cyberspace that's available in the real world, so I picked a career that I knew was right for me.
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