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NordVPN Customer Service: 4 Ways to Get Help

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NordVPN customer service caters to diverse needs and communities by offering multiple communication channels for support.

However, the 24/7 LiveChat feature was the fastest and most effective to get real-time help.

I’ll expand on the LiveChat feature below, but considering we all have communication preferences, I highlighted other ways to fulfill inquiries. Let’s get to it!

What’s the Best Way to Get NordVPN Customer Support?

NordVPN Live Chat is the best way to get NordVPN customer support.

It wins trust in proficiency, efficiency, and overall customer service.

A glance at Trustpilot confirms this. The 4.4 out of 5-star rating includes feedback with several positive mentions of the VPN’s “chatbot.”

I tested the live chat feature, and my experience was just as satisfactory.

I asked, “Can I use NordVPN to unblock Netflix?” and was catered to within one minute via chatbot support. I asked to continue my query with an agent who confirmed where I could use NordVPN to access foreign Netflix libraries.

nordvpn supported netflix libraries

But don’t just take a stranger’s word for it. Follow the prompts below to use the real-time support feature yourself.

How Do I Use NordVPN's 24/7 Live Chat Feature?

Using NordVPN’s 24/7 Live Chat is as easy as clicking an icon on the provider’s website and typing your inquiry.

Follow these steps:

  1. Open the NordVPN website on your device.
  2. If you’re using a computer, click “Help” in the top right corner.
nordvpn help tab

If you’re using a mobile device, tap the drop-down menu and select “Help” from the list of options.

  1. Click or tap on the arrow at the page’s bottom right.
nordvpn live chat icon
  1. Wait for the chatbot to greet you, then type your question/feedback.
  1. If you want “real” agent support, ask the chatbot to allocate you one.
  2. Click or tap on the department you want to chat with from the option list. I chose “Streaming inquiries.”
  1. Enter your email address (this does not have to be a subscription email address), and wait to be connected to an agent.
I appreciate how you don’t have to log in to a NordVPN account or profile to use this feature. Plus, I connected to an agent in under 15 seconds!

What Are Other Ways to Get NordVPN Support?

NordVPN proves its versatility and willingness to communicate by sharing effective ways to get through to support, including a traditional email method and a couple of “self-help” options.

Let’s explore these options below.

1. NordVPN Email Support

NordVPN’s “Contact Us” page discloses the provider’s email address (support@nordvpn.com). The channel works on a ticketing system, where a support ticket is opened for each request.

It took an email support agent under 10 minutes to respond to me with a helpful answer:

You’ll see the first email you receive from customer support includes a suggestion to review NordVPN’s Help Centre for frequently asked questions, which brings us to…

2. NordVPN Help Center

NordVPN created a “self-help” portal where inquirers can quickly work through frequently asked questions that may require help.

The Help Center is divided into categories where NordVPN suggests you “dig deeper and easily find your answers.”

You can also use the top search bar to narrow your search.

The FAQs and tutorials are complemented with steps, images, and videos that explain features and options in detail.

There’s also a shortcut to FAQs. Simply click/tap the question mark icon at the bottom right corner of any pages other than the Help Center portal. 

This will speed up your search for a self-help solution.

nordvpn faqs shortcut icon

3. NordVPN Social Media Pages

NordVPN continues to make its support team accessible via its social media pages.

These pages include:

While you get an agent’s response, the turnaround time is longer

It took me 30 minutes to chat with someone on Facebook and Instagram (during working hours).

One service I appreciate is NordVPN’s YouTube channel. Here you can find several quality videos that walk you through features and how to use them, including troubleshooting.

nordvpn youtube channel

NordVPN 24/7 Live Chat Not Working?

It happens to the best of us. In fact, it happened to me! There was a glitch where the chat box wasn’t loading. Luckily for me, the fix was as easy as switching browsers.

If you’ve switched browsers and 24/7 live chat is still not working, try one or more of the following:

  • Try Incognito mode to ensure that browser history and cache aren’t interfering.
  • Turn on another VPN. Connecting to a VPN server in a different location to you may resolve the issue. If you don’t have an active NordVPN sub, a free VPN should work.
  • Clear cookies/cache so no traces of past activity can block or disturb the live chat process.
  • Try from another device. This will help you determine if the issue is between you and the live chat feature or if it’s a bug on the provider’s side.
  • Adjust your settings to NOT block NordVPN’s third-party cookies.

If the above doesn’t get you anywhere, use NordVPN’s support email or social media pages to notify them of the error and ask for assistance.

Interesting Reads:


You can cancel your NordVPN subscription using live chat.

Simply supply your live chat agent with identification for account ownership confirmation and your payment details. They need this information to complete the subscription cancellation via the chat box.

NordVPN does not have a customer service phone number but directs audiences to Live Chat instead.

However, you can use other communication portals to ask an agent to contact you telephonically.

Wrapping Up

NordVPN is a robust VPN with a reliable customer service department ready to help you in different ways.

Use the 24/7 Live Chat feature for help, and you’ll easily stay on top of internet safety. But this is just one of the VPN’s quality features.

Read this NordVPN review to discover the VPN’s full potential – or subscribe to NordVPN now to start your journey.

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