Surfshark advertises unlimited simultaneous VPN connections on a single account.
But is the provider telling the truth? Yes and no—they offer unlimited connections, but there’s a caveat.
Continue reading to find out what it is!
Surfshark Unlimited Connections
Surfshark’s unlimited simultaneous connections sound tempting, especially if you’re a small office owner or a school that needs a VPN service on a budget.
However, in reality, Surfshark (temporarily) suspends your account after you reach a certain number of simultaneous connections.
To get the full picture, I spoke to Pete, a customer support representative at Surfshark, and asked, “What if I want to connect 50 devices simultaneously?“
He said I might get flagged by their automated system because 50 devices is suspicious. If this happens, my account will be locked while their tech team determines whether the connections are legitimate.
Pete also told us to contact customer service when this happens and inform them that all connections were genuine and connected to Surfshark’s services via personal devices.
What Is Surfshark’s Automated System for Simultaneous Connections?
Surfshark VPN built an automated system to detect if its VPN service is being abused.
Since Surfshark advertises “unlimited connections,” some abusers may lend their subscriptions for a small fee. If multiple users connect simultaneously, the connection speed for all users, including those who pay for it, may suffer.
Surfshark’s automated system prevents this by flagging accounts that connect an abnormal number of personal devices to Surfshark servers.
So How Many Devices Can I Really Connect to Surfshark?
You can technically connect unlimited devices simultaneously to your Surfshark account.
After the tech team completes its verification and finds that you were using only your (or your family’s) personal devices when connecting to Surfshark services, your account will be unblocked.
However, if you or a family member attempt to access Surfshark’s services from a new device, your account will be suspended again, and the process will start over.
Additionally, if you want Surfshark for business use with a higher device cap, Pete suggested contacting their customer support to learn more about the enterprise plan.
How to Use Surfshark With Unlimited Devices?
Here’s how to use Surfshark with “unlimited” devices (10-15 without causing an account lock):
- Download and install Surfshark on your device.
- Click on “Log in with login credentials” or “Log in with code.”
- I’m selecting “Log in with credentials” and entering my login details.
- A 2FA code will be sent to your email. Open your email, note down the 2FA code, and enter it in the 2FA confirmation window.
- Repeat these steps for all devices you want to install and use Surfshark on.
You can download and install Surfshark on multiple devices, including your Android and iOS smartphones, Windows PC, macOS, Linux, and FireTV.
You can also download the Surfshark browser extension for Chrome, Edge, and Firefox browsers.
Why Is Surfshark Still the Best for Unlimited Connections?
Surfshark has many features, such as Private DNS and leak protection, Camouflage Mode, NoBorders Mode, and more.
Plus, you and your family can simultaneously connect your personal devices to Surfshark’s VPN servers without issues. Only after a certain threshold is crossed does it start to verify if the connection is genuine.
Luckily, you can work it out with Surfshark support to still enjoy all of those connections (provided they’re genuine).
So, if you want to try Surfshark and experience a premium VPN, don’t wait; grab this risk-free trial and make your decision!